1. M1 Net Ltd (hereinafter referred as “M1 Net”) reserves the right to approve or reject any application by the Customer for a M1 Net account.

2. By completing the registration process for any service provided by M1 Net, the Customer is deemed to have accepted and agreed to be bound by these terms and conditions.

3. M1 Net may determine and impose charges, payment terms and prescribed rates and vary or revise the same from time to time, at its sole discretion, and such variation shall be effective as from the date specified by M1 Net. All tariff charges may be reflected on our official web-site http://www.m1net.com.sg

4. The Customer shall promptly pay M1 Net all the Fees and Charges and any other sum due or payable to M1 Net on the due date with respect to the provision of any M1 Net service without any set-off, counterclaim, deduction or withholding whatsoever. The Customer shall bear any taxes or levies, including Goods and Service Tax (‘GST’) with regard to such Fees and Charges.

5. The Customer shall promptly check and verify the accuracy of each bill, and immediately notify M1 Net in writing, within seven (7) days from the date of the bill, of any error, inaccuracy or discrepancy with respect to any amount, item, entry or matter stated therein. The Customer shall promptly provide M1 Net with all the information and assistance reasonably requested by M1 Net to investigate and verify any such assertion of error by the Customer.

6. In the event that the Customer disputes any amount stated in the bill and intends to withhold payment of the amount, the Customer must give M1 Net a written notice of such dispute before the due date and must state in such notice the grounds and reasons for such dispute. Notwithstanding any such dispute, the Customer shall make payment of the charges or amount of the bill to M1 Net that are not in dispute.

7. In the event that upon investigation of the dispute, such withheld amount is payable by the Customer, the Customer shall pay interest on the withheld amount as stated in clause 8 from the date the amount is due until the date of complete payment.

8. It is agreed that Customers will undertake to settle all bills promptly by due date, failing which interest of 1% per month will be levied on the outstanding amount, subject to a minimum fee of S$ 10.00.

9. M1 Net only accepts the following modes of payment:

Credit Card
Customer agrees that any charges made with M1 Net’s services will be billed monthly to the designated card.
Customer is personally responsible for all outstanding M1 Net service charges. If M1 Net is unable to settle the bill with the designated credit card company for any reason, the Customer agrees to settle the bill (along with any accrued interest as specified in paragraph 8 hereinabove) via bank draft or cheque in Singapore dollars drawn on a bank in Singapore, or by other means and within the time frame as specified by M1 Net. The cheques and bank drafts shall be made payable to “M1 Net Ltd”. Further, for any cheques that are returned unpaid, there shall be an additional fee of S$ 5.25 for every such unpaid cheque.
Customer shall promptly notify M1 Net, in writing, if the designated credit card is lost, stolen, expired or is terminated for any reason, or if the Customer wishes to terminate M1 Net’s authorisation to bill the designated card. Customer shall continue to be liable for any outstanding bills.
Customer undertakes to make all payments and charges arising in connection with the designated credit card in a timely manner.

GIRO
Customer is required to complete an Interbank GIRO form that permits M1 Net to deduct the amount of the bill directly from the designated bank account.
Customer is personally responsible for all outstanding M1 Net service charges. If M1 Net is unable to debit the amount of the bill for any reason, the Customer agrees to settle the bill (along with any accrued interest as specified in paragraph 8 hereinabove) via bank draft or cheque in Singapore dollars drawn on a bank in Singapore, or by other means and within the time frame as specified by M1 Net. The cheques and bank drafts shall be made payable to “M1 Net Ltd”. Further, for any cheques that are returned unpaid, there shall be an additional fee of S$ 5.25 for every such unpaid cheque. Further, M1 Net reserves the right to initate legal action under the relevant legislation in force.
Customer shall promptly notify M1 Net, in writing, if Customer wishes to terminate M1 Net’s authorisation to debit the designated bank account. Customer shall continue to be liable for any outstanding bills.
M1 Net requires approval of Customer's authorisation from the relevant bank prior to activation of M1 Net account.
Customer undertakes to make all necessary payments and re-curring costs involved in continuing the payment through GIRO.

Cheques/Cashier’s Order
The Customer can make the payment of the bill amount by cheque or cashier’s order. The cheque and cashier’s order shall be made payable to “M1 Net Ltd”. For any cheques that are returned unpaid, there shall be an additional fee of S$ 5.25 for every unpaid cheque. M1 Net reserves the right to all remedies available to it at law or in equity.

10. Deposit: Customer shall pay M1 Net a deposit of S$ 500 [applicable to non-Singapore citizen/non-PR/employment pass and dependent pass holder (‘hereinafter referred to as ‘foreigner’. )] for the purpose of opening a M1 Net post-paid account. The deposit will be refunded upon termination of account, provided the account has been settled in full and that there are no outstandings to the Customer’s account. For pre-paid packages, where the Customer has paid the contract period subscription fee in advance, such amounts paid for pre-paid packages will not be refundable.

11. The credit limit is S$200 per month for all residential customers (Singaporeans and PR) and S$500 for all foreigners and corporate customers. M1 Net may request deposit for extension of credit limit.

12. Customers may receive an interim bill once the applicable credit limit is reached. All interim bills require immediate payment by Cash/Cheque/Credit cards.

13. M1 Net reserves the right to suspend or terminate service(s) provided to the Customer if payment has not been received by M1 Net after the payment due date. The Customer can avoid the suspension or termination of service(s) provided by effecting payment for the total amount (along with any accrued interest as specified in paragraph 8 hereinabove) or the undisputed portion of the invoice within the due date indicated in the suspension or termination notice.

14. Customer shall be solely responsible and liable and shall indemnify and hold harmless M1 Net, its affiliates, its agents and their respective directors, officers and employees against all losses and liabilities when using M1 Net services.

15. The Customer shall use the M1 Net service in accordance with the directions/instructions of M1 Net from time to time and M1 Net shall not be liable for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the failure by the Customer to do so.

16. This Agreement is governed by and shall be construed in accordance with the laws of Singapore and the parties hereto irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore.

17. The above terms and conditions are subject to change at M1 Net’s sole discretion without notice.

18. M1 Net shall use reasonable endeavours to provide services of a reasonable quality. M1 Net does not make any warranty in respect of the quality, speed or reliability or any other aspect of any M1 Net service.

19. M1 Net shall not be liable, in any manner whatsoever, to the Customer for any special, incidental, indirect, exemplary or consequential losses or damages, or for any loss of profits, loss of data, loss of (anticipated) savings or any business disruption or any other issue arising out of the Customer’s use of M1 Net’s services.

20. The Customer agrees and accepts that the performance and provision of any M1 Net service is dependent on the location of the applicable equipment and their compatibility with other equipment and applicable networks, and that actual performance may vary.

21. The Customer undertakes that he or she shall not use any aspect of M1 Net’s services to display or communicate content that contravenes any laws / regulations applicable and in effect in Singapore.

22. M1 Net shall not be responsible for its failure to perform due to unforseen circumstances or causes beyond its control, including but not restricted to acts of God, wars, riots, embargoes, acts of civil or military authorities, outages, telecommunication failures, power cuts, power surges, fires, floods, epidemics, accidents, strikes or shortages of transportation, facilities, fuel or energy.

Feedback

Alternatively, customers may refer their complaints to the Business Trust Secretariat if they are not satisfied with the resolution of the complaint. Compalaints can be referred to:

BusinessTrust Secretariat

Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg