M1

Frequently Asked Questions

Seamless and Secure Access

1. What is Seamless and Secure Access?

A: Seamless and Secure Access (SSA) is a new method of accessing Wireless@SG. When using SSA, your device automatically and securely connects to the Wireless@SG network without requiring users to re-enter their credentials on each log-in.

2. What are the benefits of using Seamless and Secure Access?

A: SSA allows you to connect to Wireless@SG without the need to launch a web browser to log in. SSA greatly enhances the usage of applications such as e-mail and VoIP over the Wireless@SG network, where the user may remain passive until there is an incoming e-mail or call. Other applications that benefit are instant messaging and social networking. SSA also encrypts the data transmitted over the air, and ensures the confidentiality of your communication over the Wireless@SG network.

3. How do I register for SSA?

A: If you are an existing Wireless@SG subscriber, you do not need to re-register for SSA. However, you will need to perform a one-time set up of your device to use SSA. Click here for the step-by-step instructions.

If you are not an existing Wireless@SG subscriber, please register for a Wireless@SG account here before setting up your device for SSA .

4. Does SSA allow me to get connected in all Wireless@SG hotspots?

A: SSA will allow you to automatically log in to any of the operators' SSA supported hotspots. You may check here for a list of locations.

5. How do I set up my device for SSA?

A: Please download and install the Wireless@SG Connect software to set up your devices for SSA.

Or, you can manually configure your devices by following the instructions here.

6. Are there any plans to support the rest of the operating systems?

A: SSA is natively supported by most major operating systems and devices. Operators will gradually introduce Wireless@SG Connect, which comes with an easy-to-use SSA configuration wizard for these operating systems and devices.

7. How do I know if a hotspot is SSA enabled?

A: An SSA hotspot can be identified by the "Wireless@SGx" SSID.

8. How do I access the network at non-SSA ready hotspots?

A: You will have to launch a web browser and manually login using your username and password.

9. What is the difference between "Wireless@SGx" and "Wireless@SG" SSIDs?

A: The Wireless@SGx network is SSA-enabled and allows you to connect to the Internet without the need to login manually. To use Wireless@SGx, you will first need to set up your device (see Question 5). If you select the Wireless@SG SSID, you will need to launch the web browser to login manually before surfing the Internet.

10. Does SSA allow me to get connected to Wireless@SG using multiple devices?

A: Yes, you can connect to Wireless@SGx using multiple devices at the same time using the same username and password.

11. I have configured my device for SSA using Wireless@SG Connect/manual configuration. Why am I still asked to enter my authentication details when I am in a Wireless@SGx hotspot?

A: Your device may prompt you for authentication details when it first connects to the Wireless@SGx network. Once you have entered your username and password, you will be able to automatically connect to any Wireless@SGx hotspot in the future without the need to re-login.

12. What should I do if I cannot find "GoDaddy Class 2" from the list of certificates on my device?

A: If you have a device that does not have Go Daddy Class 2 root certificate pre-installed, please click here to download and install the "gd-class2-root.cer" certificate to your device.

13. QMax Wireless@SG Service is now provided by M1. Do I need to re-register if I am a QMax Wireless@SG subscriber?

A: You can continue to use your QMax username and password with the m1net.com.sg domain. For example:

Previously - yyyy@qmax.com.sg
Now - yyy@m1net.com.sg

Only the domain m1net.com.sg is acceptable .

14. Do I need to re-register if I am an existing M1 Wireless@SG subscriber?

A: You can continue to use your M1 username and password with the m1net.com.sg domain. For example: XXX@m1net.com.sg .

15. What should I do if I cannot get connected via SSA after configuring my devices manually?

A: Please contact our technical help desk at 6655 5633.

Wireless@SG Connect

1. What is Wireless@SG Connect?

A: Wireless@SG Connect is an application that helps you configure your device for SSA and also allows you to easily access a variety of Wireless@SG applications and services provided by your operator. With Wireless@SG Connect, you can receive relevant information, find nearest hotspots and receive the latest Wireless@SG updates.

2. What are the operating systems that Wireless@SG Connect supports?

A: Wireless@SG Connect supports most major Operating Systems such as iPhone, Windows Mobile, Windows XP/Vista/7.

3. How can I download Wireless@SG Connect?

A: You can download Wireless@SG Connect here.

4. There are 2 choices of Wireless@SG Connect software from 2 operators. Which one should I download and install?

A: It is recommended that you download and install the Wireless@SG Connect application provided by your operator so that you can receive relevant updates and customised services from your service provider.

5. Can I use Wireless@SG Connect when I am not in a Wireless@SG hotspot?

A: The offline Wi-Fi finder feature in Wireless@SG Connect can be used even without internet Connection.

To use the complete features of the Wireless@SG Connect services, your device must be connected to the Internet via Wi-Fi connection. You may incur data charges from your Internet Service Provider if you are not using the free Wireless@SG service.

6. How do I uninstall Wireless@SG Connect?

A: You may uninstall Wireless@SG Connect using your device's "Remove Programs" feature. Please refer to your device's user manual for instructions on how to access this feature.

7. How can I update the data for Wireless@SG Connect's Wi-Fi Finder?

A: Select the "update" button to download the latest list of hotspots when you have an Internet connection. You may incur data charges from your Internet Service Provider if you are not using the free Wireless@SG service.

8. If I do not want to install Wireless@SG Connect, can I still use SSA?

A: Yes, you can use SSA after manually configuring your device according to these instructions.

9. Why is Wireless@SG Connect for Windows XP/Vista/7 operating in the "offline" mode although I am connected to the Wireless@SGx network and can surf the Internet?

A: Third-party Wi-Fi managers such as Intel ProSet, ThinkVantage Access Connections, etc. may interfere with the correct operation of Wireless@SG Connect. You can re-enable Window's native Wi-Fi manager to use Wireless@SG Connect.

To activate the native Wi-Fi manager for Windows XP, go to Control Panel > Administrative Tools > Services > Wireless Zero Config and click "Start". For Windows Vista and Windows 7, go to Control Panel > Administrative Tools > Services > WLAN AutoConfig and click "Start".

10. Can I download and install more than one Wireless@SG Connect application from different operators on the same device?

A: Yes, you can choose to install more than one operator's Wireless@SG Connect application on your device. However, It is recommended that you download and install the Wireless@SG Connect application provided by your operator so that you can receive relevant updates and customised services from your service provider.

11. Can I use the Wireless@SG Connect application in all operators' hotspots?

A: Yes, the Wireless@SG Connect application works across all Wireless@SG hotspots, regardless of operators.

12. Can Wireless@SG Connect be installed on computers running the 64-bit version of Windows Operating Systems?

A: The Wireless@SG Connect is supported by most major operating systems and devices, including the 32-bit version of Windows XP/Vista/7. For computers that run on the 64-bit version of Windows Operating Systems, the SSA can be configured manually by following the instructions here.

13. I have setup my "@M1" Wireless@SG account on my iPhone. But it is unable to connect to Wireless@SGx?

A: If you have previously used the M1 Wireless@SG to setup a Wireless@SG account,please go to Settings -- > General --> Profiles and delete the Wireless@SGx profile. After you have deleted the Wireless@SGx profile, perform the setup of Wireless@SG account using the M1 Wireless@SG Connect application.

EAP-SIM Authentication

1. What is EAP-SIM ? How do I install EAP-SIM for my mobile device?

A: EAP-SIM is a SIM-based login mechanism for mobile devices to access wireless@SG without registration. The EAP-SIM feature is supported by most mobile devices, and does not require any installation.

2. What if I already have a Wireless@SG account ?

A: Existing users will have to perform a one-time set-up process. Users will be able to connect to Wireless@SG automatically using a supported device with a local SIM card, without the need to register for an account. This is available from 1 April 2014.

3. Why do I need to download a config file for iOS devices? How can I be certain of the file's authenticity?

A: Apple requires a configuration file to be downloaded to an iOS device that is connecting to secured Wi-Fi services such as Wireless@SG.This ensures that your device will only connect to authorised Wireless@SG hotspots. The configuration file is only hosted at the web login portal for all Wireless@SG hotspots, so you can be assured of its authenticity.

4. Why is EAP-SIM not supported in all Android devices ?

A: Android is usually customised by manufacturers for various devices. Therefore, manufacturers will decide which specific Android devices models will support the EAP-SIM feature.

5. How can I access Wireless@SG if my mobile device does not support SIM-based authentication ?

A: You can still do so by signing up for a Wireless@SG account through the web login portal at any Wireless@SG hotspot.Then, log on to the service using a username and password.

6. If I am using my SIM card as a way to authenticate my login to Wireless@SG, what should I do if I lose my mobile device? How can I prevent fraudulent access ?

A: You should inform your mobile service provider to disconnect your service and arrange for a replacement SIM card. You may wish to make a police report if you suspect that your phone has been stolen.